Frequently Asked Questions

Relevate is a Shopify app designed to maximize e-commerce conversions. Its flagship feature is the Smart Cart — a fully customizable cart drawer that replaces your theme's default cart with a conversion-optimized experience. It includes spending thresholds with rewards, product recommendations, trust badges, announcements, and more.

Relevate works with all Shopify themes. It uses a Theme App Extension that injects independently of your theme's code. The app automatically hides most common theme cart drawers. For themes with non-standard cart implementations, you can add a custom CSS selector to hide the default cart.

Relevate offers a free plan that includes core Smart Cart functionality. For details on available plans, pricing, and feature limits, please visit our listing on the Shopify App Store or contact us at biuro@specodit.pl.

Install Relevate from the Shopify App Store. Once installed, open the app from your Shopify Admin sidebar. The dashboard will display a three-step setup wizard that guides you through enabling the Smart Cart, activating the theme extension, and customizing your cart layout.

To enable the Relevate Smart Cart on your storefront:

1. Go to Online Store → Themes → Customize.
2. Open App Embeds (the toggle icon at the top of the left sidebar).
3. Find Relevate Smart Cart and toggle it on.
4. Click Save.

The app will automatically detect when the extension is enabled and update the setup wizard status on your dashboard.

The Cart Builder includes eight widget types that you can enable, disable, and reorder:

• Progress Bar — Displays spending progress toward reward thresholds with icons and messages.
• Cart Items — The product list with quantity controls and customizable empty cart text.
• Recommendations — Product suggestions as a carousel or grid, with multiple source types.
• Subtotal — Cart subtotal and checkout button with customizable button text.
• Trust Badges — Configurable badges with icons and text (e.g., "Free Shipping", "Easy Returns").
• Announcement — A text banner with a customizable background color.
• Custom HTML — Inject any custom HTML into the cart (timers, banners, scripts).
• Upsell Products — Manually selected products shown as upsell offers.

Any widget can be pinned to the top or bottom of the cart drawer so it stays visible while the customer scrolls. Each widget has a Sticky Position option:

• None — Normal flow, scrolls with the content.
• Sticky Top — Stays pinned at the top of the cart.
• Sticky Bottom — Stays pinned at the bottom. When the customer scrolls to the very end, it unsticks and any widgets below become visible.

A recommended setup is to make the Progress Bar sticky at the top and the Subtotal sticky at the bottom, so the reward progress and checkout button are always visible.

Yes. The Design tab in the Cart Builder includes a Custom CSS field where you can add any CSS rules. This CSS is injected directly into the storefront. All Smart Cart elements use .relevate- prefixed class names, making them easy to target without affecting the rest of your theme.

Open the Cart Builder and navigate to the Design tab. Available settings include:

• Primary & Secondary Color — Used for buttons, the progress bar, and badges.
• Background & Text Color — Cart drawer background and text.
• Border Radius — Roundness of buttons and cards.
• Cart Width — Width of the drawer in pixels.
• Cart Title — Text displayed at the top of the cart.
• Overlay — Enable or disable the dark overlay behind the cart.
• Open on Add — Automatically open the cart when a product is added.

Thresholds are spending tiers displayed on the progress bar. Each threshold has a value (the cart subtotal required to unlock it) and a reward type. As customers add products to their cart, the progress bar fills toward each tier. When the subtotal reaches a threshold, the corresponding reward is unlocked. The progress bar calculates progress based on the cart subtotal, excluding any free reward items.

Four reward types are supported:

• Free Shipping — A decorative reward that displays a congratulatory message. You need to configure the actual free shipping rate separately in Shopify's shipping settings.
• Free Product — Automatically adds a product to the cart for free when the threshold is reached. The app creates a Shopify automatic discount (100% off) behind the scenes.
• Paid Upsell — Shows an offer card for a product at a discounted price. The customer can choose to add it. The discount is applied at checkout via a Shopify automatic discount.
• Order Discount — A percentage or fixed-amount discount displayed as a motivator on the progress bar.

Yes. You can create as many thresholds as you want. The progress bar will display an icon for each tier and track progress toward the highest threshold. For example, you could set a free shipping reward at $50, a free product at $100, and a discount at $150.

When you configure a Free Product threshold and save it, the app automatically creates a Shopify automatic discount (100% off the selected product variant) with a minimum subtotal requirement. On the storefront, the product is added to the cart via the Cart API with special properties marking it as a reward. The product may appear at its original price in the cart, but the discount is applied automatically by Shopify at checkout, making it free.

Yes. Each threshold supports the following customizations:

• Icon type — Choose a default emoji, the reward product's image, or a custom uploaded image URL.
• Icon size — X-Small, Small, Medium, or Large.
• Amount Remaining label — The message shown while the customer has not yet reached the threshold. Supports placeholders like {{remaining_amount}}, {{product_title}}, and {{discount_amount}}.
• Amount Reached label — The message displayed after unlocking the reward.

The Recommendations widget supports four source types:

• Shopify Recommendations — Uses Shopify's built-in recommendation engine based on the first product in the cart. Falls back to the "All" collection if no recommendations are available.
• Manual (Static) — Always shows the same hand-picked products regardless of what is in the cart.
• Manual (Cart-Based) — Shows different products depending on what is in the cart. You define rules that map trigger products to specific recommendations.
• Collection — Pulls products from a specific Shopify collection.

Yes. Select Collection as the recommendation source in the Recommendations widget settings, then choose the desired Shopify collection. The widget will display products from that collection in the cart drawer.

If the cart drawer is not showing, check the following:

1. Make sure the theme extension is enabled in Online Store → Themes → Customize → App Embeds.
2. Verify that Smart Cart is enabled in the Relevate app settings.
3. Clear your browser cache or test in an incognito/private window to rule out caching issues.
4. Check if a browser extension or ad blocker is interfering with the cart script.

Ensure the Hide Theme Cart option is enabled in the Relevate Settings page. If your theme uses a non-standard cart drawer, the automatic hiding may not work. In that case, add the cart drawer's CSS selector to the Custom CSS field with display: none !important to hide it manually.

Try the following steps:

1. Go to Shopify Admin → Discounts and look for an automatic discount named "Relevate Reward - ...". If it is missing, re-save the threshold in the Cart Builder to recreate it.
2. Make sure no other active discounts conflict with the Relevate discount. Shopify has limitations on combining certain discount types.
3. Verify that the cart subtotal actually meets the threshold value (free reward items are excluded from the subtotal calculation).

Check the following depending on your recommendation source:

• Make sure the Recommendations widget is enabled in the Cart Builder.
• For Shopify Recommendations, at least one product must be in the cart for the engine to generate suggestions.
• For the Collection source, verify the collection handle exists and contains published products.
• For Manual sources, ensure you have added products to the recommendation rules.